Using the USTECHLAND Portal
Searching for I.T. service professionals is made easy for any user when using the USTECHLAND portal. In the past, if you needed to search for I.T. professionals, there would be several approaches that you take. You may have opened up the yellow books, conducted a google search, asked for references from friends and family, or visited local brick and motor servicing locations. The USTECHLAND platform completely revolutionizes your approach for searching for I.T. professionals through an easy to use portal that both customers and providers can access.
USTECHLAND delivers a strong value proposition for customers and presents a good alternative to the traditional ways of receiving support through other channels. The company focuses on creating an I.T. help desk like experience where any issue you may have can be escalated directly through the USTECHLAND portal.
How does USTECHLAND Work
The main goal that USTECHLAND seeks to accomplish is connecting customers in need of help with verified I.T. professionals that can assist with a wide range of solutions. Examples of issues that may be searched on the platform are computer repair, TV setup, software support, security camera installation, and so much more.
Creating an account is free for both customers and providers. The USTECHLAND portal accepts secure payments for jobs, fast and reliable communication, and the ability to track progress on your work order. Both customers and providers have access to their own customized dashboard which enables them to work together and have all information regarding the job consolidated in one area.
Once a request is executed by a customer through the search function, depending on the work order, the proper professional is then assigned the task. USTECHLAND does an excellent job of pairing off work required with the proper professional. This eliminates any additional work for the customer using the portal.
Residential and Small Business
For customers using the portal, a few quick and easy steps will be required to get started. When landing on the website, you are immediately greeted by two options to select from. On the left, you have a residential and small business. On the right, you have business and provider. In the case of an individual looking to request a simple support request let us say for a computer repair, that person will go ahead and choose the first option on the left.
Next, you are brought to a screen that allows you to search for any job or issue that you are having. For our example, we will type out computer repair into the search bar. Once typed up, you may actually see automated suggestions appear related to your search query. In our case, we know what we are looking for so we can proceed to hit the search. The next screen brings us to a page where we can select the operating system. No matter the search you conduct, there will be some details that are required to best assign a task to the right professional. We selected Mac OS.
A final step you will need to take is to register your account if you are a first-time user on the platform. By creating your account, you will have full access to the user portal and platform. Basic information is required such as your contact info and password creation.
Now that your account is fully set up, you will now have access to the user dashboard where you can see your assigned professional along with a few other pieces of important information. Items such as active jobs and transaction history are all highly visible for users to access when working with I.T. professionals through USTECHLAND.
Businesses and Providers
Professionals have access to a different process when setting up their accounts. First, to provide services through the USTECHLAND portal, every I.T. professional is manually screened by a USTECHLAND employee. The process begins by selecting the option on the right for businesses and providers on the right-hand side of the landing page. As a new user, you will also be required to fill out your information to create an account. Next, your credentials will be requested for review. This part does take a few days but once completed, you will be notified, and you can begin supporting customers right on the platform.
A provider dispatch dashboard is accessible to easily manage any tasks or jobs that you are assigned to. You will be able to see your work orders, customer payments with invoices, notifications, and to-do planner, and conversations with customers and team members. The dashboard combines all the necessary information you need to manage your business or manage a team of professionals that will consistently handle the work orders provided through the USTECHLAND platform and portal.
There is a huge benefit for providers and businesses to use USTECHLAND. Rather than searching out the leads, you need for your business, the jobs will be immediately assigned to you. With a customer user rating, you can also vet and predict the experience you may have with a customer based on another professional’s rating of that customer. Now you will not have to invest in marketing or chase down new leads. The jobs simply come to you through the USTECHLAND portal.
Excellent Customer Support
USTECHLAND has a fully committed and trained customer service team that is readily accessible 24/7. If you have any issues or concerns when using the platform, you can be connected with a trained expert that will be able to resolve your challenges. Customer support can be reached in two ways. Via email [email protected] or by phone (844)-810-2256. Never worry about using the portal when customer service is ready to support you with any needs you may have. User the USTECHLAND portal is like having your own I.T. help desk.
USTECHLAND delivers a strong value proposition for customers and presents a good alternative to the traditional ways of receiving support through other channels. The company focuses on creating an I.T. help desk like experience where any issue you may have can be escalated directly through the USTECHLAND portal.
